Case Studies

Global Wireless Network Implementation

Organizational change management, training and communications

Client Need

The client’s business need was to build technical and support skills for a new, standardized wireless network architecture being deployed globally across the enterprise network. The objective was to improve performance and reliability of wireless networks across the enterprise, support increased demand and expected growth over next three years, support greater use of mobile applications and reduce wireless incident time to resolution.

mBridge Focus

We designed a blended learning solution comprised of an eLearning module, as well as custom and vendor packaged instructor-led training. The eLearning course covered the new wireless architecture, components and new security features, as well as integration with the enterprise network architecture.

Performance Outcomes

  • Wireless network engineers able to consistently layout, deploy and maintain wireless networks around the world based on the new standard architecture, equipment and wireless protocols
  • Network and wireless support personnel able to quickly troubleshoot and differentiate a wireless issue from a network or security authentication issue and resolve it
  • Generate knowledge of the new wireless architecture and support process across all technical groups supporting and leveraging the wireless network